Travel Troubleshooter: A companion ticket goes kablooey

Dear Travel Troubleshooter: I recently received a $150 companion ticket promotional code as a benefit of my Virgin America Visa Signature card, for which I pay an annual fee. I tried using the code to book travel back in December, but was unsuccessful because of blackout dates.


I tried using the code again for travel this summer, but Virgin America will not honor the code because it says I already used it. But I haven’t used it. The Virgin America workers who refused to help me acknowledged that I didn’t get the discount, but they claimed I used up the code just by entering it. It’s maddening!

Can you help me get the $150 companion ticket?

— Ellen Spertus, San Francisco


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